Communications Solutions

Services

In addition to providing a powerful and unique range of products, NeoWave Distribution also offer a set of complementary value added services:

Site survey service:

We will carry out a full site survey and produce a full written report comprising of PBX functionality and available GSM networks and the signal strengths. We will then advise you on the best network for trouble free GSM based product installation.

Installation:

NeoWave are experts at installing our whole product portfolio so who better to install them on your customer’s behalf than us, the manufacturers UK partner. This will insure a trouble free installation and a happy customer from the date of implementation. For more information on arranging an engineering visit, please visit support rates and procedures.

Maintenance:

If customers want the reassurance of a maintenance contract, be it Monday to Friday 9:00 – 5:00 or 24/7 and any permutations in between. Please contact us for further information and pricing.

GSM SIM & Network Connections:

Buying and installing GSM based products is really only 1 half of the cost saving solution. NeoWave Distribution will complete the package by offering the optimum GSM Network package and SIM Cards to complete the deal. Our connection bonus’s paid to resellers the month after connection make the financial proposition of reselling NeoWave Distribution equipment even more attractive and allow resellers the luxury of not having to outlay capital to acquire our products & solutions.

Finance:

Talk to NeoWave about our flexible leasing options which in turn make our products easier to sell and in turn easily affordable for your customers.

Remote Access:

Most of NeoWave’s technology has the ability to be interrogated remotely, either for reporting purposes or in case of a potential problem, talk to us about this service which is dependent on the solutions provided to your customer.

Technical Training:

Many resellers are keen to carry out their own installation, maintenance & technical support. For these advanced partners we will carry our technical training courses to bring technical staff up to the required skill levels on our products.

Pre and Post Sales Technical Support:

NeoWave's technical staff are available to answer technical questions and assist with any problems that may arise, for more information please go to Support charges and procedures.

Marketing:

We provide marketing support to help our partners promote their business to existing and potential customers. Contact us for further information about how we can help you deliver powerful marketing information to your potential and existing customers.

Dedicated Account Management

Field based support for help with presales opportunities and ongoing training and assistance and office support for immediate response to, product and pricing information.

Bespoke solutions and project management

Let us help with pre sales planning and product support for your large projects or any specialised solution.